Faqs

Frequently Asked Questions

Common Questions

By default, installation service not included with with purchase. But if you have Extended License then you can get free installation service (one time) which is valid for 10 days from purchase date. Otherwise additional charge will be required for installation and charge will be vary based on your server type.

You will get the main application of Investorm (pre-package) with manual installation files and documentation. Please note, it does not included any additional modules or addons as those are separately need to get from us.

Want to try private demo before final purchase, please email us at info@softnio.com. We will provide you a private demo accesss with full privilege. Also private demo allows you to see other available additional packages.

Yes, you are entitle to get six (6) months free support and download access.
Also if you need then you can extend your support term after that.

You can use the application as long as you want. But if your support is expired, then you will no longer allow to request for download or get any technical support.

You can simply extend your supports anytime by paying additional.
To renew supports for 6 months cost you 75$ for regular and 99$ for extended version.

Sorry but by default we DO NOT accept refund request. We always recommended you to ask your questions to clear your doubts before purchase. Even your can try out private demo with full privilege to see how exactly application will work then you can purchase the application.

Reasons that you do not entitle for refunds
- You don't want it after purchase/payment.
- The application did not meet your expectations.
- You feel that the application is of low quality.
- You have simply changed your mind.
- You bought this application by mistake.

When you expect to get a refund
- We are unable to provide support as promised.
- You've requested for refund before you received download link.

Yes, you will get update version of the application for free (6 months from purchase date).
But you have to upgrade your application your own way.

Yes, you can as you are entitled to download the latest version as long as you have active support term.
To get the latest version, simply contact us via support center.

* If your support term is already expried, then you need to renew your support before request for download.

You need to follow our documentation from here to upgrade the application.

  • In Regular License, you will allow use all the base features with few limitation.
  • In Extended License, you will get white-label branding feature.
  • It’s means our branding will remove completely including admin panel.
  • Get Secondary activation for local development with Extended License
  • Get free installation service* with Extended License.
  • Some of special addons like NioExtend, ExtCurrency, MultiReferral (upto 10 levels) Addons only works with Extended License.

Recommendation: We always recommended to choose an Extended License specially for long term business and for future maximum possibility including White-label Branding and NioExtend Addon supported features.

* Free Installation service only applicable for Extended License owner which is within 10 days from purchase date and it for one time only.

No, you can not use one purchase code into multiple website/application. You will be needed an individual purchase code for each website/application.

Yes, all the functional codes php and blade files (except css/js file) are fully open. If you are familiar with Laravel and PHP then you can extended your own functionality. Please note that we DO NOT provide any kind of support on modified code.

Sorry, as it's a stand-alone Laravel based PHP script it's not possible to integrate this as plugin of WordPress.

In application used Laravel 10.x framework in back-end and jQuery, bootstrap for front-end technology.

Installation Related

Yes, you will get installation guideline inside documentation that helps you to install. You can check here our online version.

Yes, if you are familiar with other application installation process then can do your self. We provide manual and installer wizard that help you install the application easily.

Any kind of server can be fine. So you can use shared hosting or cloud hosting. But as per our documentation you must have php 8.1 and few php extensions enable on your server.

Application Settings Related

Customer gets the profit after each term if selected Terms Basis. Eg, if someone invested 100 USD for 2% hourly for 3 days then, he will receive profit every hour. But if it is selected After Mature then profit will be received at the end of term.

Customer gets his invested amount back along with the profit after the completion of the plan. So, he’ll get a total of amount as invested amount + profits he earns.

Customer gets his invested amount (partial) back after the end of each term. For example, someone invested 100 USD for 1% daily profit for 7 days, then every day he will receive 15.285 USD daily where 1 USD as actual profit and rest of capital.

Investor won’t be able to invest any other amount by input as he have to invest exact same amount whatever set for Minimum Investment Amount in plan setting.

The change will be effective from the next investment, it will not update the previous investments.

It’ll be displayed before (orderd by) the non-featured plans in the customer dashboard.

Can’t find the answer you are looking for?
Please feel free to contact us via email at info@softnio.com

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